We only sell items which we have in stock, so you will never have to wait for a delivery. We despatch at 12 noon every working day (i.e. Monday to Friday excluding bank holidays), using either a next day or a 2-5 day service. So if you purchase your item at 10am in the morning it will be despatched the same day and delivered either the next working day or 2-5 days later. If you purchase at 10pm in the evening it will be despatched on the next working day. (If you would prefer not to receive your delivery immediately you are also welcome to arrange despatch for a later date. Please send us an email or call us immediately after purchasing to let us know.)
We can deliver anywhere in the mainland UK, and we can deliver most items to most islands. We regret that we are currently unable to deliver to the Isle of Man or the Channel Islands.
Please note that for your security if payment is made by credit or debit card we can only deliver to the card billing address. If you would like us to deliver to an alternative address it is possible to pay by cheque or postal order - please contact us on the telephone number above or at firstname.lastname@example.org for details.
All sofas and larger items are sent using a pallet delivery service. Our standard service is a 2-5 day 'booked-in' service where your local depot will receive your pallet on the next working day after we send it out and will contact you within 72 hours on the telephone number you provide to arrange delivery. It is normally possible, if needed, to arrange a next day delivery or to specify a date for delivery for pallets for a £20 surcharge. This cannot be booked in and they may deliver at any time between 8am and 6pm so somebody will need to wait in for the delivery to arrive. If you would prefer this option, please contact us by phone to arrange it.
All tub chairs and footstools are sent using a next working day courier service. They may deliver at any time during working hours so somebody will need to wait in for the delivery to arrive. If you would like a tracking number for your delivery please call our customer service line.
Kerbside Delivery: Please note that all deliveries are made to the kerbside only, so please make sure that you have any help that you need to carry the furniture into your house. Please note that the delivery driver is only contracted to deliver the goods to the Kerbside, and is not insured or obliged to manoeuvre the goods into or around within your property. If you allow the delivery driver to manoeuvre the goods for/with you then this is entirely at your own risk.
Failed deliveries: Please note also that if a delivery is arranged and there is nobody to meet the driver, they will make a charge for redelivery. Also if an order is cancelled after it has been despatched then a charge will be made to cover our courier costs (see terms and conditions).
Our standard delivery service covers England and Wales. Depending on the item or combination of items being delivered there will be a surcharge for deliveries to Scotland and any island including the Isle of Wight and Northern /Southern Ireland, this surcharge also applies to SA and TR postcodes. Next day delivery is also not normally available to these areas. Please note that this surcharge is not added automatically by the Shopping Cart, as there are some circumstances where we can make savings for you and we would like to do this wherever possible, so if you live in one of these areas please order by phone so that we can work out any possible surcharge for you individually. Otherwise we will contact you after your order has been received to confirm the delivery surcharge.
RECEIPT OF GOODS
Your delivery is insured against transit damage, but for your own protection it is important that you check the goods when you receive them.
If there is any damage to the packaging you must sign for your delivery as 'packaging damaged' on the courier's electronic pad / delivery note. If the courier is reluctant to wait sufficient time for you to check your delivery properly, again you must insist on writing 'packaging damaged' next to your signature, otherwise the courier company will consider your goods to have been delivered in perfect condition.
If there is any damage you must notify us within 48 hours of delivery with full details of the damage.
DAMAGED FAULTY OR INCORRECT GOODS
In the unlikely event that your purchase does arrive damaged or you receive the incorrect goods, you must contact us in writing within 48 hours of receipt. We may also need a photo of the problem where relevant. Should there be a need to return your goods for any reason they must be returned fully protected, in their original packaging, so please ensure you keep all packaging and the pallet (if left by courier) that the goods arrive with.
RETURNS AND CANCELLATIONS
Your purchase may be returned to us and the order cancelled (for any reason) within seven days of delivery, but you must arrange it with us first before returning anything.
If an order is cancelled after despatch the customer will be responsible for all courier costs incurred by us in returning item(s) to our warehouse.
Should you wish to return or cancel an order after receipt, please note that you do have a duty of care to ensure the goods remain undamaged. All return goods must be returned fully protected for transit, in their original packaging and be received back into our warehouse in a fully resalable condition. The customer will have full responsibility for the goods until the item(s) are returned to our warehouse, including liability for any damage sustained during transit as a result of the goods being poorly packaged.
For products returned you are responsible for arranging the return.
Your payment will be refunded within 30 days, subject only to deduction of any direct costs of return transport, insurance and where necessary repackaging incurred by us in relation to the return of the goods.
We cannot accept returns at our office address, so you must contact us for details of the return address before sending anything back.